General Questions about XRA
Q: What services does XRA provide?
A: XRA offers ERP solutions with Odoo, accounting and bookkeeping services, tax compliance, payroll management, and digital business consulting for SMEs in South Africa.
Q: How can I contact XRA for support?
A: You can reach XRA via our contact page or email info@xra.co.za. Our team provides personalized support for ERP, accounting, and payroll queries.
Q: Do I need to be on-site for XRA’s ERP or accounting services?
A: No, many of our services are fully remote, including ERP setup, accounting, payroll, and support. We also provide training sessions online for your team.
Questions about Odoo ERP
Q: What is Odoo ERP and how can it help my business?
A: Odoo ERP is an all-in-one business management software that streamlines operations like inventory, accounting, sales, and HR. XRA helps SMEs implement and customize Odoo to fit their specific business processes.
Q: Can XRA assist with Odoo ERP implementation?
A: Yes! XRA provides end-to-end Odoo ERP implementation, including setup, customization, training, and ongoing support to ensure your business runs smoothly.
Q: Does XRA integrate Odoo with other software?
A: Absolutely. We offer integrations with accounting software, e-commerce platforms, payment gateways, and logistics systems to ensure seamless business workflows.
Q: What is the typical Odoo implementation process and timeline with XRA?
A: As a certified Odoo Implementation Partner, XRA follows a structured methodology:
- Discovery & Needs Assessment
- Gap Analysis & Blueprinting
- Customization & Development
- Data Migration
- User Training
- Go-Live & Post-Implementation Support
The timeline depends on complexity, but a typical small-to-medium enterprise implementation can range from 8 to 20 weeks.
Q: Why should we choose XRA over other Odoo partners for our implementation in South Africa?
A: XRA combines deep technical expertise in Odoo with specialized knowledge of the South African regulatory environment, particularly concerning SARS tax compliance and local accounting standards. Our unique value lies in being an Odoo Implementation Partner and an Odoo Accounting Partner who also delivers Custom Software solutions, ensuring your ERP system is perfectly tailored for both operations and local financial compliance from day one.
Q: What Point of Sale (POS) options does XRA offer, and why choose Odoo POS?
A: XRA offers both the highly integrated Odoo Point of Sale (POS) system and our proprietary XPOS solution. With Odoo POS you get real-time integration with Odoo Inventory, Accounting, and CRM. This provides an Omnichannel experience, allowing sales, stock updates, and cash flow to be unified in a single system, essential for Retail and Hospitality businesses.
Q: How does Odoo POS manage transactions when the internet connection is unstable?
A: The Odoo POS module is designed with an essential Offline Mode. Sales staff can continue processing transactions, accepting payments, and printing receipts even if the internet fails. All data is securely stored locally and automatically synchronizes with the main Odoo ERP server once the connection is restored, ensuring zero downtime and preventing lost sales.
Q: How does Odoo specifically benefit the Manufacturing Industry?
A: Odoo transforms manufacturing by integrating MRP (Manufacturing Resource Planning), Inventory, and Quality Control. Key benefits include: optimized Bill of Materials (BOM) management, real-time work order tracking, Quality Checks at various production stages, and precise Product Costing. We implement workflows that improve efficiency and reduce production delays.
Q: We are a Retail/E-commerce business. How does XRA use Odoo to unify our online and physical stores?
A: We use Odoo to create a unified commerce experience. Odoo's Inventory Management ensures real-time stock sync across your E-commerce store and Point of Sale (POS) system, preventing overselling. We implement features like multi-warehouse management, loyalty programs, and integrated Payment Gateways to streamline sales, fulfillment, and accounting for all channels.
Q: As a Professional Services firm (e.g., consulting, law), how does Odoo improve project profitability?
A: Odoo is essential for Professional Services by providing integrated Project Management, Timesheets, and Billing. We configure the system to track billable time accurately, allocate resources efficiently, manage project budgets, and automatically generate detailed invoices based on fixed rates or time & materials—all linked directly to Odoo Accounting for real-time profitability analysis.
Q: What features does Odoo offer for managing complex logistics, warehousing, and distribution processes?
A: Odoo excels in Logistics and Distribution through advanced Inventory and Warehouse Management. We implement multi-step routes, push/pull rules, Batch/Serial Number Traceability, and multi-warehouse control. This ensures optimal stock levels, efficient picking/packing workflows, and integrates with your shipping carriers for real-time order fulfillment and tracking.
Accounting & Tax Services
Q: What specific Tax Services does XRA offer for businesses in South Africa?
A: Our comprehensive Tax Services cover all aspects of corporate and business tax compliance, including: Annual Income Tax (ITR14) preparation and filing, Provisional Tax (IRP6) submissions, Value-Added Tax (VAT) returns, Employees’ Tax (PAYE) reconciliation, and full SARS compliance
Q: Can XRA assist with complex SARS queries, audits, or tax disputes?
A: Yes, we act as your registered tax practitioner. We handle all communication and representation with SARS on your behalf, providing expert guidance and supporting documentation during verification processes, audits, and managing objections or appeals related to tax disputes.
Q: Does XRA handle accounting and bookkeeping?
A: Yes, we offer full accounting services, including bookkeeping, financial statements, tax preparation, and reporting for SMEs.
Q: Can XRA assist with tax compliance in South Africa?
A: XRA helps businesses stay compliant with SARS regulations, including VAT submissions, income tax, and payroll taxes.
Payroll Questions
Q: Does XRA provide payroll management services?
A: Yes. XRA manages payroll processing, employee tax deductions, payslips, and reporting to ensure compliance and accuracy.